"Not good practice "

Last Autum I eventually had an appointment by phone! I never received G.P. Phone call.

Rang again, I rang again to arrange another appointment, the same thing happened

I eventually went to the surgery

I was given a very quick ( no eye to eye contact apology)

Then I asked for the results of my scan

The receptionist proceeded to verbally tell me my results in front of a queue of patients

Never did get to speak with a doctor

I felt humiliated

I never ring surgery now I just go straight to 111 to at least get a phone appointment

If I’m lucky I get the call

The latest experience was so long winded

I rang 111 gave symptoms twice to two different

I was informed they have sent a emergency prescription to local chemist

I was asked to ring them

They informed me they don’t do what 111 asked them to do

Some new policy for antibiotics

So they told me to go Byron my G P

That took a lot of phone calls

I eventually got through

But was told will receive a doctors call the next day

Then I received a Text from reception to say to attend surgery on that day

That was impossible for MMP that day

I phoned again

Then later that day GP phoned

Sent prescription to chemist and I received antibiotics

So took 2 Days to sort out

Then I whilst GP was on phone I explained how my monthly meds were incorrect as I only received half of my meds for my heart decease

Since then to this day I haven’t heard a thing.

My partner left the surgery 2 years ago as when he needed emotional support few to family deaths

His first appointment with bereavement counsellor she didn’t even make his appointment

Later was sorted out

It made him of course worse

But had a few phone calls that seemed to help

Last rant

Last year I had an appointment with Dr whyatt

I waited 1Hour 20 minutes

I noticed she was asked to move her car as there was building work going on

She left and didn’t come back, by that time I couldn’t wait any longer and left

So all in all especially with heart decease not happy with the help

As muss I appreciate the work Go/ Surgery staff do,surely when you get to the point of dreading to phone your local G P for help/ advice ( I’m a patient person) then there’s something wrong.

Thank-you for the opportunity to be listened to.